Job Description
Seeking a highly skilled coordinator to join our Professional Services (PS) team. Position is responsible for providing Technical Support to our International customers – Europe, Middle-East, Asia-Pacific, reporting to the Director of Professional Services, International. No on call during outside office hours needed for this position. 24/7 is achieved via our France and US support desks.
The position is based in **Paris, France.**
**Your role:**
+ Managing and answering queries and complaints from installed customers
+ Performing a preliminary diagnostics and identification of the issue
+ Troubleshooting network, hardware or configuration issues
+ Following up and updating customers per phone or email
+ Escalate and collaborate complex issues to Level 2 support team
+ Escalate to support management critical issues
+ Updating and improving tech support documentation (HowTo, etc.)
+ Maintain high l...
The position is based in **Paris, France.**
**Your role:**
+ Managing and answering queries and complaints from installed customers
+ Performing a preliminary diagnostics and identification of the issue
+ Troubleshooting network, hardware or configuration issues
+ Following up and updating customers per phone or email
+ Escalate and collaborate complex issues to Level 2 support team
+ Escalate to support management critical issues
+ Updating and improving tech support documentation (HowTo, etc.)
+ Maintain high l...
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