Job Description
Descripción del trabajo
- Experience with end users.
- Monitor and process tickets / incidents.
- Act as central point of contact as part of end user support.
- Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
- Maintain, configure, install, and monitor printers including centralized management software.
- Perform equipment install-move-add-change operational processes as needed by the businesses.
- Analyze and recommend new technology, upgrades, and services for end users.
- Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including : preparation and implementation of IT relocations.
- Rotation of on‑call schedule for after‑hours support.
- Participate in various IT and business projects.
- Management and support of mobile computing devices (phones, tablets) ...
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