Level 2 IT Support Engineer (NOC Engineer)

Overview

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. We are looking for a Level 2 IT Support Engineer (NOC Engineer) with relocation to Spain.

Join to apply for the Level 2 IT Support Engineer (NOC Engineer) role at GamblingCareers.com .

Responsibilities

• Monitor all systems in production and react to alerts.
• Manage incidents’ life cycle until they are fully resolved or provide a workaround solution, including escalation to third/ fourth level support where required.
• Support incident management after deployment.
• Perform log level analysis.
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identifying root cause, issue resolution, and communication.
• Reproduce reported issues in an appropriate customer environment.
• Gather information to ensure complete availability ...