Level 2 Network Analyst

Key Responsibilities

• Advanced Incident Handling: Own L2 queue for routing/switching, wireless, and firewall incidents;
  perform deep diagnostics (logs, flow analytics, packet captures) and restore service within SLA.
• Problem Management & RCA: Lead root cause analysis for recurring issues;
  document corrective actions, standard fixes, and contribute to Known Error Database.
• Change & Configuration Management: Prepare and execute standard changes (port/VLAN ops, trunking, ACL updates, AP configuration, SSID policy, firewall rule changes) under CAB governance;
  validate post-change health.
• Wireless Operations: Optimize WLAN (RF planning basics, interference checks, controller/AP configs), 802.1X authentication, guest/IoT segmentation;
  coordinate site surveyswith vendors where required.
• Security & Perimeter: Administer firewall policies/NAT/VPN;
  review change impacts and mitigate risks;
  col...