Job Description

Overview- The Access Control - Level 2 Security Technical Specialist , will be an integrated member of the Security Support and Services team. This individual will have a key role in responding immediately to customer service needs.

Job Title: Level 2 Security Technical Specialist

Department:
Operations

Reports to: Manager, Security Services and Support

Experience: 5-7 years

Location: India-Remote

Job Overview

The Level 2 Security Technical Specialist is responsible for providing customer and technical support for installed systems with moderate to advanced complexity. This role supports existing customers by responding to phone calls, emails, and chats as part of our customer support programs. Projects may include building implementations or smaller enterprise locations. The scope of work includes technical assistance, system validation f...

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