Level 2 Support Engineer

Working Schedule: Monday – Friday, Eastern Standard Time

Work Arrangement: Fully Remote

Salary: $1,800 - $2,000

Employer: An IT Managed Service Provider located in Cambridge, Massachusetts

General Summary

Level 2 Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 1 year of in‑the‑trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and needs strong guidance. The pace and demands in this environment are usually much greater than an in‑house or enterprise position. This person should be prompt and/or know the importance of communicating next steps and ETAs to clients.

This person should be skillful at pre‑project/work‑briefings with each client on each project. This person should then be able to execute with a high degree of success in integrati...