Job Description
**Level 2 Support Engineer I, CI&I (Cambridge, MA)**
This role centers on advanced technical support for connectivity solutions in hospital environments, focusing on deep troubleshooting, root cause analysis, and collaboration with R&D to resolve complex product issues and drive continuous improvement in service delivery.
**Your role:**
+ Provide expert technical support for software and hardware components of medical device connectivity solutions, including analysis of logs, network captures, and low-level system interactions.
+ Reproduce customer issues in internal environments, perform root cause analysis, and escalate to R&D with detailed technical findings when necessary.
+ Act as the gateway between support and R&D, creating and managing bug reports, and supplying actionable information for product fixes and enhancements.
+ Assess and troubleshoot issues related to Windows environments, Microsoft server technologies, encryption, cybersecurity, and serial/network...
This role centers on advanced technical support for connectivity solutions in hospital environments, focusing on deep troubleshooting, root cause analysis, and collaboration with R&D to resolve complex product issues and drive continuous improvement in service delivery.
**Your role:**
+ Provide expert technical support for software and hardware components of medical device connectivity solutions, including analysis of logs, network captures, and low-level system interactions.
+ Reproduce customer issues in internal environments, perform root cause analysis, and escalate to R&D with detailed technical findings when necessary.
+ Act as the gateway between support and R&D, creating and managing bug reports, and supplying actionable information for product fixes and enhancements.
+ Assess and troubleshoot issues related to Windows environments, Microsoft server technologies, encryption, cybersecurity, and serial/network...
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