Job Description

A leading educational technology company in Colombia is seeking a Technical Support Specialist (Level 2) to ensure service continuity across Open edX platforms. This pivotal role involves resolving technical incidents, proactive monitoring, and delivering high-quality customer support. Candidates should have experience in technical support, proficiency in ticket management tools, and a foundational knowledge of Linux/Windows environments, databases, and network fundamentals. This position offers a flexible schedule with the ability to work from anywhere.
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