Level 2 Technical Support Representative

**Level 2 Tech Support Representative**
**C2 English Proficient**
**8 Hour Work Shift**
**Remote**
The **Level 2 Tech Support Assistant**will be responsible for providing advanced technical support to end-users remotely. This position demands a strong understanding of **Microsoft 365**, **network equipment**(routers, switches, firewalls, wireless access points), and expertise in managing and troubleshooting core IT services such as **Active Directory (AD)**, **DNS**, **DHCP**, **IIS**, and **Citrix**.
Key Responsibilities:
- **Provide advanced remote support**to end-users, handling technical issues related to hardware, software, network connectivity, and user accounts.
- Support and troubleshoot **network infrastructure**including routers, switches, wireless access points, and firewalls.
- **Administer Active Directory (AD), DNS, DHCP**, and **IIS**configurations to ensure seamless operation of network services.
- Manage and troubleshoot **Citrix**environment...