Level 3 It Support Engineer

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We are looking for a Level 3 IT Support Engineer with relocation to Spain or Cyprus.

• Assess issues and provide solutions for incidents and problems that cannot be handled by tier 1,2
• Managing incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to 4 level support where required
• Periodically perform analysis to see if new problems need to be registered
• Coordinate root cause analysis
• Support hot-fix deployment process
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