Level 3 Support Engineer (M365)

About the job Level 3 Support Engineer (M365)

• Position: Office 365 Level 3 Support Engineer
• Location: Onsite
• Department: O365 Support (including Security)
• Reports To: Service Delivery Manager
• Employment Type: Full-time

This role is critical to strengthening our ability to support enterprise clients with complex Microsoft 365 environments, particularly in areas of security, identity, compliance, and incident resolution. The ideal candidate will have deep expertise in Azure AD (Entra ID), Microsoft Defender suite, PowerShell automation, and security best practices (e.g., Conditional Access, MFA, DLP), along with hands‑on experience in large‑scale M365 deployments.

About the Role

As a Level 3 Office 365 Support Engineer within Dwell Technologies O365 Support & Security team, you will serve as the highest tier of technical expertise for Microsoft 365 cloud services. You'll investigate, diagnose,...