Job Description

The Level I IT Help Desk Technician position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the current status of the issue. You will also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution at times to non‑technical users. They must also be customer‑oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Job Details

Work from Home
Monday to Friday | 10:00 PM to 7:00 AM Manila Time

Responsibilities

  • Serve as the first p...

Apply for this Position

Ready to join Sourcefit? Click the button below to submit your application.

Submit Application