Library Assistant - Durham

Library Assistant - Durham

The Role and the Department

The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user services in our Libraries and study spaces 7 days a week, including 24/7 opening during part of the academic year.

Our Library Assistants are essential to the provision of our library services. They actively contribute to the frontline customer service provision, ensuring that all customers have a high-quality experience.

Library Assistants are responsible for providing the specialist library services, including: planning, creating and posting engaging social media content; supporting special events, student focused campaigns and engagement a...