Library Customer Service Officer

Earn $32.05 - $36.75 per hour + RDO every 3 weeks!

Shape your future, your way – with Moree Plains Shire Council.

Looking for more than just a job? At Moree Plains Shire Council, you’ll step into a role where your work matters – to your team, your community, and your career. We’re a forward-thinking Council with a bold vision for growth, innovation and liveability. Join us and enjoy a dynamic work environment, genuine work-life balance, and the chance to make a real impact where it counts.

Whether you’re driven by career development, community connection or a tree-change lifestyle with real opportunity – this is where it all comes together.

• PermanentFull-Time -35hours per week
• Attractive weekly salary ranging from $1,121.45 up to $1,286.40 per week.
• 12% Superannuation Contribution.
• Location - Moree

WHY CHOOSE COUNCIL?

• Job Security & Stability – Local government roles offer long-term employment prospects backed by a stable funding base and clear governance structures.
• Award-Based Pay & Benefits – Competitive salaries under the NSW Local Government (State) Award and generous leave entitlements (including annual, personal, parental, and long service leave).
• Great Work-Life Balance – Rostered Day Off Every 3 Weeks - an extra 17 days off a year.
• Professional Development & Career Pathways – Funded training, study assistance, and clear progression opportunities across diverse roles and departments within Council.
• Community Impact – The chance to directly contribute to the liveability, growth, and sustainability of the Moree Plains region, with work that makes a tangible difference to residents.
• Inclusive & Supportive Workplace Culture – A collaborative environment that values diversity, equity, and employee wellbeing.
• Regional Lifestyle Benefits – Enjoy the affordability, community spirit, and relaxed pace of regional NSW living, with less congestion and more connection.
• Access to discounted gym memberships and special rates across an extensive network of fitness facilities (gyms, pools, etc.) which supports the health and wellbeing of our staff and their families.

Opportunity

Reporting to the Manager Community, Culture & Libraries, you will be the front‑facing contact for library patrons, ensuring a welcoming and safe environment. This role combines high‑quality customer service with vital administrative and operational support to keep our library thriving.

Your key responsibilities will include:

• Delivering professional and effective service to all library users by leveraging your knowledge of library collections.
• Performing circulation tasks, including managing memberships, lending, renewals, and processing overdue enquiries.
• Managing financial transactions, such as receipting, reconciling daily monies, and generating reports.
• Providing digital and technical support, helping patrons navigate the internet, public computers, Wi‑Fi, and digital library applications.
• Assisting with collection maintenance, including shelving, tidying, and coordinating engaging library displays.
• Enhancing community literacy, by supporting users with the online catalogue and self‑service kiosks.
• Maintaining accurate records of business activities within the Corporate Record Management system.

The location for this role is the Moree Community Library, Moree.

About You

You are an organised and adaptable individual who can communicate effectively with a wide range of stakeholders. You have a strong commitment to user‑focused service and can maintain a professional demeanour in all situations.

To succeed in this role, you’ll bring:

• Certificate III in Business Administration and/or relevant work experience in administration support or customer service.
• Digital literacy across various platforms, including proficiency in Microsoft Office 365.
• Sound problem‑solving skills with the ability to work effectively with minimal supervision.
• Proven ability to work as part of a team in an environment of changing priorities.
• Previous experience in a public or academic library.
• Experience with Spydus Library Management System.
• A current Class C Driver’s Licence.

Required Clearances and Checks

• Working with Children Check.
• Pre‑employment medical, which may include drug and alcohol testing.

Ready to empower the Moree community through literacy and technology? Apply now!