Job Description

The Group aims to be a global and leading provider of Concierge & Customer Care services to key target client segments. This position is responsible for delivering professional and expert concierge services to our customers.

This position is accountable for assuring the 24 hours delivery of the whole range of Concierge & Customer Care Services and will be the first point of contact for the customers, service providers and colleagues from other Concierge Centers.


Key Responsibilities : 

  • Handles customer requests on behalf of our clients, via phone, email, and/or chat.

  • Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.

  • Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.

  • Establish relationships with customers, learning their likes and dislikes.

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    Job Details

    Location
    Manila, Metro Manila, Philippines
    Job Type
    Full-time
    Category
    Baggage Porters, Bellhops, and Concierges
    Posted Date
    February 13, 2026
    Deadline
    March 25, 2026