Lineone Customer Service Representative

We are hiring a
** LineOne Customer Representative** to provide the best in class customer experience to our Steelcase customers both internal and external.
**What you will be doing**:
- Provide the best in class customer experience to our Steelcase customers both internal and external by receiving approximately 80-100 calls per day (during the sales this number can increase)
- On these calls you will be supporting customers by forwarding them to the right department within the organization
- Address difficult calls from upset customers and turn the call around for a positive outcome
- Always deliver quality customer service guided by our principals (Collaborate Anticipate Respond Empathize)
- Analyze issues and determine a good solution to problems, following from start through the end resolution
- Work on multiple customers/tasks simultaneously in an organized and consistent manner
- Work supportively in a team environment
- Work independently and stay o...