Job Description

Job Summary:

Zachary Piper Solutions is seeking a LingustHelpDesk Analyst to join our team on a fully remote basis and operate under the direction of our HelpDesk Lead. The qualified candidate will have a strong, foundation understanding of standard IT principles, tools, and workflows as well as excellent customer service abilities.

Responsibilities of the HelpDesk Analyst:

  • Provide technical support by responding to service requests via phone and email.
  • Troubleshoot and resolve a variety of technical issues submitted through the helpdesk system.
  • Typical tasks include setting up and repairing computer systems, resolving internet and network connectivity problems, and assisting users with specific software tools.
  • Participate in a rotating on-call schedule with fellow analysts, typically covering one weekend per month.
  • Perform additional tasks as needed.

    • Qualifications of the HelpDesk Analyst:

  • 3+ years of experience in IT
  • Bachelor’s degree required, along with relevant IT experience.
  • Ability to speak, read, and write Hindi
  • Strong foundational skills in reading, writing, and basic mathematics.
  • Capable of conducting research and analysis to identify and resolve technical issues.
  • Proficient in diagnosing software problems and testing system functionality.
  • Able to create clear, user-friendly documentation and technical instructions.
  • Willingness and ability to learn new software platforms and technologies.
  • Excellent interpersonal and communication skills for working with clients and team members.
  • Familiarity with routine support tasks such as password resets.
  • Strong critical thinking and written communication abilities.
  • Must be eligible to obtain and retain a U.S. government security clearance.

    • Compensation for the HelpDesk Analyst:

    ·Salary Range: $,-$, **depending on experience**

    ·Comprehensive Benefits: Medical, Dental, Vision, k, PTO, Sick Leave as required by law, and Holidays

    · Remote flexible structure (optional onsite 1x per month for team bonding)

    Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application