Linqhaul-Technical Project Manager/ Technical Account Manager

Technical Product Manager/ Technical Account Manager

Location: Remote

Experience: 3–6 years

Function: Product Management | Customer Success | Platform Enablement

We're looking for a Customer-First problem solver who speaks both languages — tech and

business. Someone who preferably began their journey as a developer still thinks like one, but thrives on

helping customers win.

What You'll Do

● Full Understanding of the Product Technical Architecture

● Own the customer relationship post-go-live.

● Work hand-in-hand with clients to understand their business processes, map technical workflows,

and ensure seamless adoption of our platform.

● Dive deep into platform architecture, APIs, and integrations to diagnose issues and translate

them into actionable insights for both customers and internal teams.

● Simplify complexity — explain technical matters clearly to non-technical stakeholders.

● Collaborate with engineering, product, and operations to deliver proactive solutions — not just

reactive support.

● Handle escalations with patience and professionalism, even when customers are tough.

● Continuously analyze usage data and help customers derive maximum ROI from the platform.

What Makes You a Great Fit

● You started out as a developer and later moved into customer-facing or solution roles.

● Strong understanding of software platform architectures, API integrations, and data

workflows.

● Ability to read between the lines — troubleshoot, isolate, and articulate technical issues .

● Empathetic communicator with a calm, composed, and customer-first mindset.

● Experience working with enterprise clients in SaaS / AI-based platforms preferred.

● Excellent written and verbal communication skills.

● Exposure to Python, NodeJS, Backend Development, Android Development, SQL,

Postman, and cloud platforms (AWS / GCP / Azure).

Why Join Us

Be part of a fast-scaling AI-driven logistics platform powering some of the largest industrial enterprises.

Work directly with customers solving real, high-impact challenges in automation, AI, and digital

transformation.