Job Description
As a member of the Support team, you will analyze, replicate and resolve reported customer issues of varying complexity. Provide written and verbal consultation to debug customer-related issues. Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product-supporting engineering department. Document all reported issues, individualized solutions, and product defects in the support call tracking system.
**Skills required**:Strong troubleshooting and analytical skills. Programming/Support experience with Java is preferred. Operating system knowledge of Linux is strongly desired. Experience with several of the following: Eclipse, JMS, XML/XPATH, Web services, Networking, TCP/IP, HTTP, HTTPS, SSL, SOAP, REST, JSON, OSGI, APIs. Troubleshooting Java Applications for performance, memory leaks, and CPU usage would be a great plus. Practical experience with one or more Oracle/SQL servers/MySQL/Postgres is strongly desired. Enjo...
**Skills required**:Strong troubleshooting and analytical skills. Programming/Support experience with Java is preferred. Operating system knowledge of Linux is strongly desired. Experience with several of the following: Eclipse, JMS, XML/XPATH, Web services, Networking, TCP/IP, HTTP, HTTPS, SSL, SOAP, REST, JSON, OSGI, APIs. Troubleshooting Java Applications for performance, memory leaks, and CPU usage would be a great plus. Practical experience with one or more Oracle/SQL servers/MySQL/Postgres is strongly desired. Enjo...
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