Live Receptionist

OPEN TO COLOMBIA (JUST BOGOTÁ AND MEDELLÍN), EL SALVADOR (JUST SAN SALVADOR) AND ECUADOR (JUST QUITO AND GUAYAQUIL)

The Live Receptionist provides frontline support for multiple U.S. clients, managing a
high volume of inbound calls (150+ per day)
. This role requires precise script adherence, a polished and friendly tone, excellent multitasking skills, and the ability to switch quickly between different client accounts while maintaining accuracy and professionalism.

The ideal candidate is calm, fast, articulate, and maintains consistent quality across all interactions.

a. Main Duties and Responsabilities

Customer Service & Call Handling

• Handle
  150+ inbound calls per day
  across multiple client accounts.
• Deliver warm, friendly, and polished white-glove service.
• Follow scripts strictly while keeping the conversation natural and professional.
• Identify customer needs and provide correct next steps (schedulin...