LiveChat - Customer Service Representative

LiveChat - Customer Service Representative

As a Customer Service Representative - LiveChat (Payment Gateway 支付), you will be connecting our customers to the products and services they need. In this full-time, office-based role in Kuala Lumpur City Centre, you will be responsible for providing customer service and support to ensure our customers have a positive experience with our brand.

What you’ll be doing

Responding to inbound customer calls, emails and messages in a timely and efficient manner.

Addressing customer inquiries, feedback and complaints with empathy, professionalism and a solutions-focused approach.

Providing product information and assistance to help customers make informed decisions.

Documenting customer interactions and following up as needed.

Identifying opportunities to improve customer satisfaction and suggesting process improvements.

Maintaining up-to-date knowledge of our products, services...