LM235: Invoicing Agent

General Job Description

Under general supervision perform the following activities:

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.


• Issues credits/debits to customer accounts as warranted.


• Maintains management and related departments updated on new, crucial and recurring problems.


• Verifies accuracy of customer invoices and mails them out.


• Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.


• Prepares cash receipts and bank deposits.


• Ensures 100% daily billing (internal FedEx-Bso).


• Generates reporter for daily reimbursement to FedEx internal AA. Generate RODr reports. Generate reports for billing collection BSO same day collection.


• A...