Job Description
Job Description
- Ensures that our guest have memorable experiences at Sofitel Dubai The Palm.
- Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
- Ensure sufficient stocking of welcome beverage, refresh towels and special amenities are maintained.
- Coordinate transportation for guests in collaboration with the concierge desk.
- Handle difficult situations while effectively following resort policies and procedures.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / ...
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