Logistics Coordinator

Responsibilities of a Logistics Coordinator/Dispatcher:

• Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s)
• Provide Drivers with appropriate information to allow for a seamless delivery transaction
• Routing multiple routes in a timely fashion
• Ensuring emails and customer phone calls are responded to in a timely manner
• Monitor current schedule of delivery agents to ensure workload balance
• Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions
• Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution
• Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed
• Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaint...