Logistics Customer Service Agent

Major Duties and Responsibilities:  

• Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
• Update shipment information it a timely and accurate manner into our operating system
• Timely freight dispatch to avoid disruptions in customer's supply chain  
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Review and monitor reports to understand individual performance, impact and opportunities for development
• Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs 
• Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
• Maintain compliance standards at all times- including internal po...