Logistics & Customer Service Coordinator

POSITION SUMMARY:

The Logistics & Customer Service Coordinator  will play a crucial role in supporting the business in Mexico by managing administrative tasks, coordinating sales & marketing activities, providing inventory planning, and ensuring smooth operations both internally and externally. This position requires excellent organizational skills, attention to detail, and the ability to work collaboratively with various departments.

ILLUSTRATIVE DUTIES:

1. Sales Support: Assist the sales team with administrative tasks, including preparing sales reports, managing customer information, updating Salesforce CRM, and processing orders.
2. Customer Service: Primary contact for all inquiries from customers regarding order management, product information, quotes, shipments, quality, expedites, complaints, and returns. Answering emails and customer inquiries in a professional and timely manner.
3. Order Management: Process incoming purchase orders through shipment in the ERP system ensuring review and accuracy of order requirements and working with customers to resolve any issues prior to order entry
4. Order Management: Collaborate with multiple internal departments on expedites, tracking information, shipment and quality claims while maintaining the highest levels of customer satisfaction
5. Planning: Analyze and act on the purchase recommendations generated by the materials management and Kanban system, including generating Purchase Orders, communicating PO's to suppliers, receiving acknowledgements, and performing other PO maintenance as needed
6. Planning: Monitor and report on KPIs including inventory turns, aged inventory, forecast accuracy, daily sales, production plan accuracy, material shortages and capacity utilization
7. Planning: Determine proper stocking levels and set Min/Max and safety stocks accordingly.
8. Documentation: Maintain and update sales records, contracts, pedimentos and other relevant documents.
9. Coordination: Coordinate with external partners and other departments, such as marketing, finance, HR and logistics, to ensure seamless sales operations.
10. Marketing: Support the business, through marketing activities including but not limited to, standard portfolio marketing collateral, website updates, customer marketing support (e.g label & packaging design) and target segment engagement through various channels.
11. Administrative Tasks: Perform general administrative duties, such as scheduling meetings, organizing files, and managing office supplies.
12. Administrative Tasks: Work with external accounting firm ensuring local & company compliance, accurate records and assist with accounts receivable.