Logistics Executive

• Handle customer inquiries via phone, email, and chat regarding shipment status, customs clearance, delivery timelines, and documentation.
  
• Monitor and track shipments, providing proactive updates on delays or service disruptions.
  
• Assist customers with service requests, shipment bookings, and access to tracking systems.
  
• Coordinate closely with operations, warehouse, and transport teams to resolve service and shipment issues.
  
• Record all customer interactions accurately and manage open cases in line with service KPIs.
  
• Escalate complex, urgent, or high‑impact issues to team managers when required.
  
• Conduct follow‑ups on pending cases to ensure timely and effective resolution.
  
• Support claims investigations by collecting, verifying, and documenting required customer information.
  

Requirements

• Diploma in any discipline; prior experience in ...