Job Description

Position Summary ​

The Logistics Problem Resolution Specialist will assist 3PL delivery drivers in customer related issues to prevent a negative guest experience. Will report issues daily to the Warehouse, Retail Team, Guest Services, Supply Chain, Logistics and 3PL brokers. Will be expected to use advanced product and logistics process knowledge to determine the best solution to solve problems for our guests.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Acts as the subject matter expert on current Living Spaces products and services.

  • Serves as a liaison between guests and the third-party delivery team, ensuring customer voices are included in decisions and concerns regarding damage, missing items, and driver issues.

  • Resolves all custom...

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