Job Description

Create Solutions. Drive Impact.

As the Logistics Project Manager, you will drive both customer experience and logistics operational excellence to ensure seamless end-to-end journeys in terms of order-to-payment and repair.

What You'll do

Key Responsibilities
Customer Experience (30%)

  • Serve as the main CX focal for Taiwan, working closely with A1 regional stakeholders.
  • Lead initiatives to optimize Order-to-Payment and Repair Journeys, identifying process gaps and improvement opportunities.
  • Drive CX KPIs including customer satisfaction (CXM) and service revenue growth, turning insights into actionable improvements.
  • Support the Service Catalogue and Value-Added Services (VAS) roadmap, defining service pricing and delivery models.
  • Conduct Close-the-Loop (CTL) sessions, analyzing customer feedback and driving improvement plans.
  • Promote a customer-centric mindset across functions....

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