Job Description
**Primary Job Accountabilities**
- Manage day-to-day aspects of booking, shipping, tracking, and billing on import, export, and US domestics shipments, while negotiating competitive rates for those shipments.
- Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.
- Proactive market analysis daily to prevent service failure.
- Customer Relationship-Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.
- Constant internal communication with team members and CSRs. We are one Transplace and that MUST be understood and executed every day.
- Carrier Relationship-Productive develop and maintain carrier relationship, cover loads, handling, and management of difficult situations, etc.
- Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competi...
- Manage day-to-day aspects of booking, shipping, tracking, and billing on import, export, and US domestics shipments, while negotiating competitive rates for those shipments.
- Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.
- Proactive market analysis daily to prevent service failure.
- Customer Relationship-Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.
- Constant internal communication with team members and CSRs. We are one Transplace and that MUST be understood and executed every day.
- Carrier Relationship-Productive develop and maintain carrier relationship, cover loads, handling, and management of difficult situations, etc.
- Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competi...
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