Job Description
A leading cybersecurity firm is looking for a Technical Support Engineer for their LogScale product in a remote role based in Mexico. The engineer will be responsible for managing customer support tickets, mentoring junior team members, and developing troubleshooting techniques. Candidates should have at least 3 years of experience in technical support within a B2B SaaS environment and possess strong communication skills. The role involves working closely with technical and non-technical users to resolve issues effectively.
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