Loss Analyst III

Assist leadership in onboarding tasks to include access requests and peer setup. Act as the Subject Matter Expert (SME) and the process trainer of the Collections and Loss Management Team, and support team objectives by means of effective quality monitoring and the efficient dissemination of information relevant to the process. Support and participate in training of New Hires. Assign evenly distributed workload to level I and II analysts. Provide constructive process feedback for possible procedural improvements. Act as SME by sharing knowledge of policies and procedures through the organization.

• Perform routine administrative functions (complexity increases proportionately with days balance outstanding) including answering emails from internal and external customers within service level agreements and providing a positive customer experience.
• Complete high level administrative duties such as Losses and recoveries reporting, informative reporting for monthly budget projections, and gathering/maintaining lists of accounts to be turned over to third party collections.
• Make, receive, and assist with calls through the assigned call center queue/s; assist in escalation calls and high level depository bank/Partner/STW communications.
• Manage and resolve a working list of all items in collection for Global Payments in a high-stress, evolving environment while adhering to time management standards; allocate payments from third party collections agencies.
• Review and inform customers of delinquent/past due accounts, examine merchant accounts to determine the appropriate approach, and follow established plans to collect outstanding balances; negotiate payment options compliant with regulatory requirements.
• Review and request supporting documentation to build accurate reporting (Briefs, Loss Reports, weekly updates, Sponsor Bank calls) and provide education to merchants on outstanding balances, fees, chargebacks, refunds, and preventative measures.
• Lead information sessions with various areas of the Organization; collaborate with Settlement Operations, Accounting, Client Managers, Account Reps, Pricing, Maintenance, and Credit/Underwriting to determine cash flow and fees clarification; liaise with legal to assist merchants and monitor bankruptcy proceedings.
• Assess vulnerabilities in accounts with existing debt, make decisions on next steps, and manage funds distribution via ACH, Wires, EFT, and Check when appropriate; determine budget impact of write-offs.
• Analyze trends in business gaps, merchant processing, and demographics to mitigate losses; review reserve accounts and reports to prevent loss.
• Generate and distribute reports as needed, and demonstrate knowledge of skip tracing techniques using available tools.
• Utilize training and reference materials to develop knowledge of the collections regulatory environment and align with company and client policies and procedures.
• Perform other duties as assigned.

• Minimum Qualifications
• High School Diploma or Equivalent
• Typically minimum 4 years of relevant experience
• 6 months as a Loss Analyst II with performance meeting expectations

• Preferred Qualifications
• Associates or Bachelors Degree

• Skills/Knowledge: Ability to complete tasks in a resourceful and effective way.
• Job Complexity: Works on assignments requiring initiative; understands implications and recommends solutions.
• Supervision: Proposes methods and procedures on new assignments; may be an informal team leader.