Loss Mitigation Representative

Description

This project is supporting the SPOC (single point of contact) division of loss mitigation for mortgage servicing. Initial duties will include administrative support and customer service for early stage loss mitigation customers to then progress into the dialer que for re-payment plans. - Act as single point of contact to assigned borrowers in early stage delinquency - Handling account inquiries, complex transactions, and providing updates on specialized services through inbound and outbound calls - Assist borrower with repayment options and available programs - Provides written and verbal responses to customer inquiries as needed. - Support customer service and collection issues. - Gathering and updating documents and case files - Take payments and provide awareness of loss mitigation implications - Skip tracing and updating account information

Skills

spoc, loss mitigation, mortgage collections, mortgage customer service, call center customer service...