Job Description
- Patrol all areas of the property to maintain a safe environment.
- Assist guests with room access as needed.
- Monitor Closed Circuit Televisions (CCTV), perimeter alarms, duress alarms, and fire life safety systems.
- Lock/unlock property entrances based on protocols.
- Conduct daily inspections to identify potential physical hazards.
- Respond to accidents and emergencies; provide CPR or contact EMS when necessary.
- Support guests and employees during emergency situations.
- Notify appropriate personnel in the event of accidents, attacks, or disturbances.
- De-escalate guest or employee disturbances in a calm and professional manner.
- Call for law enforcement or emergency assistance if needed.
- Document all incidents in official reports for Loss Prevention purposes.
- Manage guest or employee complaints and interruptions effectively.
- Identify and resolve safety hazard situations proactively.
- ...
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