Loyalty & Guest Experience Manager

The Loyalty and Guest Experience Manager is the property champion for guest experience and loyalty programming, responsible for overseeing the development, implementation, and daily operations of the Accor Live Limitless Loyalty Program and Guest Experience initiatives. This role drives exceptional guest recognition, promotes repeat business and maximizes the value of loyalty and service strategies while ensuring compliance with Fairmont & Accor brand standards. Working closely with cross functional teams, the Guest Experience & Loyalty Manager delivers seamless, high-quality experiences for guests and members at every touch point from pre-arrival through to post-stay.

Key responsibilities

Guest Experience & Loyalty Leadership:

• Act as the property champion for both Guest Experience and Loyalty programming ensuring alignment with Fairmont and Accor standards
• Be a visible and a...