Job Description
Loyalty Program Specialist
Contract: 6-months contract (with high possibility of extension or moving to permanent)
Location: Zurich
Start date: 2nd of March
We are looking for a 2nd‑Level Loyalty Program Support Specialist to handle complex customer inquiries that cannot be resolved by the 1st‑level call center. This role combines customer communication, case investigation, and technical problem‑solving. You act as the escalation point, analyze loyalty system issues, and ensure precise and timely resolutions.
Key Responsibilities
Handle escalated loyalty program inquiries (points issues, account discrepancies, system errors, failed redemptions).
Investigate cases across multiple systems (e.g., Clarify, TechSee, CRM, workflow tools) and identify root causes.
Provide customers with clear written or phone communication regarding case outcomes.
Create and manage IT tickets when technical issues require escalation.
Maintain and process the Loyalty Input Queue e...
Contract: 6-months contract (with high possibility of extension or moving to permanent)
Location: Zurich
Start date: 2nd of March
We are looking for a 2nd‑Level Loyalty Program Support Specialist to handle complex customer inquiries that cannot be resolved by the 1st‑level call center. This role combines customer communication, case investigation, and technical problem‑solving. You act as the escalation point, analyze loyalty system issues, and ensure precise and timely resolutions.
Key Responsibilities
Handle escalated loyalty program inquiries (points issues, account discrepancies, system errors, failed redemptions).
Investigate cases across multiple systems (e.g., Clarify, TechSee, CRM, workflow tools) and identify root causes.
Provide customers with clear written or phone communication regarding case outcomes.
Create and manage IT tickets when technical issues require escalation.
Maintain and process the Loyalty Input Queue e...
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