Job Description

Description and Requirements

Key Responsibilities

Command Center & Monitoring Operations

  • Monitor enterprise IT infrastructure, network, applications, and cloud environments using centralized monitoring tools.
  • Detect, log, and respond to system alerts, events, and alarms in a timely manner.
  • Perform initial diagnosis and troubleshooting to identify root causes and apply known fixes or workarounds.

    • Incident Management

  • Act as the first-line responder for IT incidents, ensuring accurate logging, categorization, prioritization, and escalation.
  • Coordinate with internal IT teams, vendors, and service providers for incident resolution.
  • Provide regular incident updates to stakeholders and ensure incidents are resolved within defined SLAs.

    • Escalation & Coordination

  • Escalate unresolved or critical issues to appropriate resolver groups following established escalation procedures.
  • Support Major I...

    • Apply for this Position

    Ready to join Lenovo? Click the button below to submit your application.

    Submit Application