[LTA-ITCD] MANAGER / SENIOR SYSTEM ANALYST, CITIZEN SYSTEMS

[What the role is]

[What you will be working on]

You will be part of the team to develop next generation Enterprise Feedback Management System (EFMS) using CRM SaaS and/or CRM COTS to manage citizen feedback such as public feedback on LTA services and assets, central call centre, road closures/works applications and bike sharing services. EFMS is crucial to LTA in delivering a good and safe land transport system.

The role involves contributing to the development of EFMS and feedback resolution processes using AI, integration with asset management system/external agencies systems, etc.

[What we are looking for]

• Knowledge in Bachelor’s degree in IT, Computer Science, Engineering or a related field
• Proven experience in business analysis in the Customer Relationship Management (CRM) domain.
• Strong analytical, problem-solving, and communication skil...