Hostess – Roles & Responsibilities (Winning Hearts Focus)

Position Purpose:

To create a warm, welcoming environment that makes every guest feel valued and

cared for. As a hostess, you are the face of hospitality in the dining

room—ensuring guests have everything they need and feel seen, appreciated, and

delighted.

Core Responsibilities:

Create a Warm Welcome

·        

Greet every guest with a genuine smile and

friendly tone.

·        

Open doors for guests when appropriate.

·        

Engage in light conversation to make guests feel

at home.

Own the Guest Experience

·        

Proactively visit tables to check on guests’

satisfaction.

·        

Offer to refresh drinks, bring condiments, or

clear trays.

·        

Anticipate needs before guests have to ask.

Maintain a Pristine Dining Room

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