M365 Administrator - Chinese Speaking

Company Description

One of Upwork's largest clients, an American multinational technology company, is in search of an
M365 Administrator (Chinese speaking)
. In this role, you will be required to handle tickets that come in through phone, emails and chat. The IT ticket needs will vary depending upon the request; they typically include questions surrounding the admin's knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.

Responsibilities:

• Take new cases and follow up on all active cases
• Case documentation
• Ensure escalated cases are getting traction
• Check mailbox to ensure that:
• Previous cases are not reopen/ reopen if needed
• Emails send to everyone about community updates and process updates
• Emails related to open cases
• Attend weekly meeting with a Team Lead to reinforce important topics, processes updates ...