M365 Copilot Operations Specialist

Overview

Oversees, manages, and supports the operational aspects of Microsoft 365 Copilot services (Copilot for Work/Web, Copilot Studio, Copilot for Azure, Security Copilot, etc.) across the enterprise. Ensures Copilot features run smoothly, securely, and in compliance with BMO’s policies. Applies in-depth knowledge of Microsoft 365 administration IT service management to maintain seamless Copilot user experiences and optimize service performance.

Responsibilities

• Copilot Policy Management: Manages and maintains all Copilot‑related policies and configurations. Aligns Copilot usage with Microsoft Purview data governance policies (data classification, sensitivity labeling, information protection) to ensure compliance with enterprise standards. Configures role‑based access control (RBAC) and Conditional Access policies in Entra ID (Azure Active use Copilot features and under what conditions, balancing usability with security. Maps risks and con...