Job Description

Service Excellence Technician Job Description

We are seeking a skilled professional with experience in installing and repairing machinery to join our team as a Service Excellence Technician.

Main Responsibilities:

  • Ensure effective installation of technologies at customer facilities by conducting thorough site assessments, verifying equipment compatibility, and providing expert training to customers' staff on safe operation and maintenance practices.
  • Perform technical troubleshooting and repairs using specialized tools and equipment, identifying root causes of issues through meticulous analysis and documentation.

A key aspect of this role is working closely with the Service Excellence & Customer Experience teams on administrative tasks such as recording incidents within ERP software. Additionally,

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