Job Description

Team Function:

The Insurance Mainframe Job Subject Matter Expert (SME) team is responsible for ensuring the stability, performance, and operational integrity of the mainframe environment supporting insurance applications. Key functions include:

Core Responsibilities

  • Incident Management
  • Analyze and resolve job failures, spool issues, and performance bottlenecks
  • Provide root cause analysis (RCA) and implement preventive measures
  • Environment Support
  • Maintain mainframe environments for development, testing, and production
  • Coordinate with infrastructure teams for system health and resource optimization
  • Performance Tuning
  • Monitor CPU, spool, and memory utilization
  • Optimize job configurations to reduce resource consumption
  • Compliance & Audit
  • Ensure jobs comply with regulatory and security standards
  • Maintain documentation ...

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