Job Description
Required Technical Skill Set - Mainframe
- IBM/vendor support – familiar with IBM and other vendors’ websites: open problem cases, ask questions, prepare and send dumps.
- SMP/E – in-depth knowledge to do install work on CICS and any associated products.
- Security – in-depth knowledge of RACF (must be able to install security on CICS and associated products and create RACF security rules as they pertain to CICS).
- SMF – moderate skill set required to gather and manipulate SMF data (specifically the CICS 110 records).
- Problem determination skills – ability to diagnose problem and determine root cause and remediation.
CICS specific skill set:
- Understanding of a CICS MRO environment (TOR and AOR configuration).
- Set traces (Aux and GTF) – ability to set traces to aid vendors in problem management and determination.
- CICS shutdown statistics – be able to produce and interpret shutdown ...
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