Job Description

Required Technical Skill Set - Mainframe

  • IBM/vendor support – familiar with IBM and other vendors’ websites: open problem cases, ask questions, prepare and send dumps.
  • SMP/E – in-depth knowledge to do install work on CICS and any associated products.
  • Security – in-depth knowledge of RACF (must be able to install security on CICS and associated products and create RACF security rules as they pertain to CICS).
  • SMF – moderate skill set required to gather and manipulate SMF data (specifically the CICS 110 records).
  • Problem determination skills – ability to diagnose problem and determine root cause and remediation.

CICS specific skill set:

  • Understanding of a CICS MRO environment (TOR and AOR configuration).
  • Set traces (Aux and GTF) – ability to set traces to aid vendors in problem management and determination.
  • CICS shutdown statistics – be able to produce and interpret shutdown ...

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