Maintenance Engineer (IT Systems-Wintel) (Ref 26277)

Responsibilities

1. System Maintenance & Support

• Daily checking on system status and updates to users for any faults observed.

• Perform routine maintenance on servers, applications, and system infrastructure.

• Monitor system performance, availability, and health using monitoring tools.

• Troubleshoot and resolve system errors, hardware faults, and software issues.

1. Preventive & Corrective Maintenance

• Develop and execute preventive maintenance plans to reduce downtime.

• Conduct system checks, patching, updates, and performance tuning.

• Respond to incidents promptly and perform corrective actions.

1. Infrastructure Management

• Support administration of Windows/Linux servers, storage systems, and network components.

• Maintain configuration, documentation, and inventories for system components.

• Assist in implementing upgrades, migrations, and new deployments.

1. Security & Compliance

• Apply security patches, hotfixes, and system hardening procedures.

• Monitor logs for anomalies, potential security issues, or non-compliance.

• Ensure systems comply with internal policies, audit requirements, and industry standards.

1. Access Log Review

·       Regularly review logs from servers, applications, network devices, and cloud platforms.

·       Identify failed login attempts, multiple login failures, or logins outside normal hours.

·       Monitor for privilege escalation or unusual access patterns.

1. Automation & Continuous Improvement

• Recommend and implement automation scripts to improve reliability and efficiency.

• Identify recurring issues and propose long-term solutions.

• Support optimisation of system performance and resource utilisation.

1. Collaboration & Coordination

• Work with cross-functional teams (Software Developers, network, cybersecurity, vendors).

• Coordinate with external service providers for repairs or escalations.

• Provide technical support and guidance to end users when needed.

Requirements

• Degree in IT, Computer Science, Information Systems, or related field.

• 2–5 years in system support, system maintenance, or IT infrastructure roles.

• Experience working with Windows systems administration, applications, and monitoring tools.

• Familiarity with Active Directory, virtualization (VMware/Hyper-V), storage systems, and backup solutions.

• Understanding of networking basics (TCP/IP, DNS, DHCP).

• Scripting experience (PowerShell/Python) is a bonus.

• Strong analytical and problem-solving abilities.

• Good communication and teamwork skills.

• Ability to work independently and under pressure when handling system incidents.

Licence no: 12C6060