Job Description

JOB SUMMARY


The Maintenance Engineer is responsible for the repair and maintenance of the hotel's facility in accordance with Brand standards for quality, cleanliness, guest satisfaction, safety and security.


EXPERIENCE


High School or equivalent; at least one (1) year of related general repair experience is preferred.


JOB ESSENTIALS


  • Respond and attend to guest repair requests. Adhere to quality expectations and standards.
  • Communicate with guests/customers to resolve maintenance issues with little to no supervision.
  • Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Mak...

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