Maintenance Renewals Specialist

Position Summary

The Maintenance Renewals Specialist is responsible for driving renewals revenue for North American and Latin American customers (annual maintenance business base of $16M). They will track all maintenance contracts, ensure renewal quotes are accurate and generated on schedule, and follow through purchase order receipt in order to meet renewal revenue targets. This position interfaces closely with Sales, Order Management, Finance, and Service Delivery functions to ensure smooth and efficient quoting, order processing, and invoicing. This position also interfaces with Customers, Partners, and Distributors.

Duties and Responsibilities

• Responsible for managing all support renewals for NA and LATAM (base of $16M in annual support revenues). Track all support contracts, expiration dates, and renewal quotes and bookings.

• Work closely with Sales to ensure understanding of the client's support offerings, pricing, and how to quote....