Major Incident Management Analyst (Rotating Shift)

Description

As a Major Incident Management Analyst, you will play a crucial role in our organization’s incident management process. You will be responsible for the timely and effective resolution of major incidents, minimizing the impact on our operations and ensuring the highest level of service availability. This role requires strong analytical skills, excellent communication, and the ability to collaborate with cross-functional teams.

The Role

• Incident Identification: Monitor various sources for potential major incidents, such as system alerts, customer reports, and internal notifications.
• Incident Triage: Quickly assess and prioritize incidents based on their severity, potential impact, and urgency.
• Coordination: Act as the central point of contact during major incidents, coordinating efforts across technical and non-technical teams to facilitate rapid resolution.
• Resolution Coordination: Act as a central point o...