Major Incident Manager

TCS hiring!!

Role: MIM

Location: Bangalore

Experience: 5-10

Must Have:

• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement

- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)

- Owneing the Major incident and driving it efficently on both Bridge call and Chat.

- Issuing communications during the progress of a Major Incident

- Identifying appropriate timelines and targets for recovery actions, feedback and communications

- Assessing and Agreeing Business Impact and Incident Severity Level.

- Ensuring that appropriate internal escalation occurs

- Ensuring that appropriate third party escalation occurs

- Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the...