Job Description

  • A globally focused shipping and terminal organisation.
  • Achieve its goals by successfully innovating and creating world class solutions.

    • About Our Client

    With a fleet of 266 modern container ships and a total transport capacity of million TEU, the client is one of the world's leading liner shipping companies.

    Job Description

  • Manage and lead the resolution of major incidents to restore services efficiently.
  • Coordinate cross-functional teams to identify root causes and implement solutions.
  • Ensure timely communication with stakeholders regarding incident updates and resolutions.
  • Develop and maintain incident management processes and documentation.
  • Analyse incident trends to identify areas for improvement and risk mitigation.
  • Act as a point of escalation for critical incidents within the organisation.
  • Collaborate with service teams to ensure adherence to SLAs and operational standards.
  • Provide post-incident reports and recommendations for future prevention.

    • The Successful Applicant

    A successful Major Incident Manager should have:

  • A degree in computer science, information technology, or a related field.
  • Experience in managing incidents in a technology-focused environment.
  • Strong problem-solving and decision-making abilities under pressure.
  • Excellent communication skills to engage with technical and non-technical stakeholders.
  • Knowledge of incident management frameworks and tools.
  • A proactive approach to identifying and addressing potential risks.

    • Apply for this Position

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